Refund Policy

 

At  Sarah Starkiss Photography, I strive to provide high-quality images and a positive experience for every client. Please read the refund policy below to understand how refunds are handled.

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Booking Fees / Deposits

All booking fees or deposits are non-refundable. These payments secure your session date and cover the time reserved exclusively for you.

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Cancellations

• Client Cancellation: If you cancel your session, the deposit will not be refunded.

• Rescheduling: You may reschedule your session once (subject to availability) with at least 48 hours’ notice, and your deposit will transfer to the new date.

• Photographer Cancellation: If I must cancel due to unforeseen circumstances, you will receive a full refund or the option to reschedule.

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Completed Sessions

Due to the nature of photography, refunds are not provided once the session has been completed and digital images have been delivered.

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Quality Concerns

If you are unhappy with your images, please contact me within 7 days of delivery. I will review your concerns and may offer:

• Additional editing

• A complimentary re-shoot (if appropriate and feasible)
  Refunds will only be considered in cases where no usable images are provided.

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Products & Prints

All printed products (albums, canvases, prints, etc.) are non-refundable unless they arrive damaged or defective. In such cases, a replacement will be provided at no cost.

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Turnaround Times

While I work hard to meet estimated delivery times, slight delays may occur based on workload or conditions. Delays are not grounds for a refund, but I will always communicate transparently.